Delivering Happiness by Tony Hsieh (Read Via Kindle For iPad)

Similar to the Salesforce slight propaganda type book, Hsieh takes us thought an abbreviation of his business live starting from childhood. He describes how Zappos first started and how he eventually bet the farm on the business.

What really got me was his view on customer service. That he realized that it is a core competency of his business and you have to value it dramatically. I did not realize that he actually wants to buy out his employees with a 2k bribe after training to make sure they want to work there. Which is a great idea. The only thing that might be a problem is when you don’t pay your employees enough, then it gets interesting. Thats another thing that I have been noodling with… The value of workers compared to their output and how do you approach that. hmmm… more thinking to come.


8/10